Training Terms, Conditions & FAQ

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Linux Foundation Training Terms, Conditions & Policies

Linux Training FAQ

General Questions

  1. What are the differences between classroom and online classes for instructor-led training?
  2. What are the Linux training prerequisites for Linux Foundation classes?
  3. Is there a test or will I receive a certificate of completion?
  4. Can I record a class?
  5. What forms of payment are accepted for registration?
  6. What happens if I need to cancel or reschedule a class?
  7. How are refunds calculated for a bundle order that includes a Training and Certification Exam?
  8. Do you offer any discounts for multiple students, multiple classes, etc.?
  9. I have a question about the Certification Program and/or a Certification Exam.

Classroom Linux Training Questions

  1. What is the average class size?
  2. What will I need to bring to class and how early should I arrive on the first day?
  3. Is lab equipment provided for Linux classroom training?
  4. When will I get access to the course manual for a classroom class?
  5. What happens if I need to cancel or reschedule a class?
  6. Where can I get information about hotels near my training location?

Online Instructor-Led Training Questions

  1. What does the online classroom look like?
  2. What time zone will the online classes be held in?
  3. What kind of setup do I need in order to join in the virtual class?
  4. Can I use a Virtualized Machine instead of a physical one?
  5. Can I record the class?
  6. What if I cannot connect to the class?
  7. When will I get access to the course material for an online class?
  8. What happens if I need to cancel or reschedule a class?

Self-Paced Training Questions

  1. I registered and paid for a self-paced course; what’s the next step?
  2. I don’t know my login for my self-paced course
  3. I forgot my username and/or password
  4. I tried to change my username / password with 360training.com, but they said they don’t have my info
  5. How much time do I have to complete a self-paced course?
  6. Can I still access a course after I have completed it?
  7. Where’s my Certificate of Completion?
  8. What are the system requirements for self-paced courses? Do I need to install Linux?
  9. Will course materials be shipped to me?
  10. I can’t read some of the figures in the course material
  11. I have questions about the LFS101x course
  12. Is LFS101 or LFS101x a prereq for LFS201?
  13. How is LFS201 Essentials of System Administration different from LFS220 Linux System Administration?
  14. What is the refund policy for Self-Paced Courses?

General Questions

1. What are the differences between classroom and online classes for instructor-led training?

Whether delivered in a classroom or online, we offer the same manuals and content for our instructor-led courses. While there is no substitute for an instructor's ability to directly look over a student's shoulder, the savings in travel costs and convenience of receiving the same great training content remotely make online instructor-led Linux classes a feasible and attractive option.

Unless specified otherwise, students are expected to provide their own systems in both classroom and online Linux classes. Students may either use an existing system setup or can follow instructions provided by The Linux Foundation to prepare a fresh installation for a class. A virtual machine may suffice in most cases, but The Linux Foundation is not responsible for providing tech support on the use or deployment of virtualization environments as it is beyond the reasonable scope of training.

Unless specified otherwise, instructor-led online classes are scheduled for 9am-5pm U.S. Central Time, while classroom sessions are scheduled for 9am-5pm in local time zones. Instructor-led Linux classes typically require students to register as early as possible to allow timely delivery of class manuals. If registration is completed less than 2 weeks before the class start date, expedited shipping and processing fees may be charged.

2. What prerequisites are there for Linux Foundation classes?

We generally make our courses as independent as possible and most courses are not offered as a progressive curriculum in which one class leads to another. (The only exception currently are the first three courses in our System Administration curriculum covering Introduction to Linux (LFS101), Linux Administration (LFS220), and Linux Network Management (LFS230).)

Prospective students are expected to carefully review the Linux training prerequisites listed in each course description and to take the self-assessment tests that we have made available for specific courses. It is up to the prospective student to properly ascertain whether they meet the Linux training prerequisites or not. The Linux Foundation will not be responsible for any students who fail to properly assess their own readiness for a course.

3. Is there a test or will I receive a certificate of completion?

The Linux Foundation does not gives examinations in its classes. All students who complete the registration and evaluation survey for a class will receive a Certificate of Completion via email indicating the course title and if applicable, dates of attendance.

4. Can I record a class?

No. The Linux Foundation does not permit recording and/or reuse of its copyrighted material.

5. What forms of payment are accepted for registration?

The Linux Foundation accepts all major credit cards for payment of registration fees.

6. What happens if I need to cancel or reschedule a class?

For instructor-led training sessions (whether classroom or online), see What happens if I need to cancel or reschedule an instructor-led class?

For self-paced courses, see What is the refund policy for Self-Paced Courses? 

7. How are refunds calculated for a bundle order that includes a Training and Certification Exam?

If you purchased a Training + Certification Exam bundle and only request a refund on a specific item in the bundle vs. the entire bundle, the refund amount shall be calculated as transaction amount multiplied by the proportion of cumulative list price for the items to be refunded divided by the cumulative list price of all items in the bundle. Refund requests should be submitted to training@linuxfoundation.org and include the order number and Linux Foundation ID, as well as specify which item in the bundle the refund request applies. 

8. Do you offer any discounts for multiple students, multiple classes, etc.?

Please see Discounts and Training Units for more details on available discounts.  Limit one discount or promo code per registration.

9. I have a question about the Certification Program and/or a Certification Exam.

Please see the Certification FAQ for Certification-related questions.

Linux Classroom Training Questions

1. What is the average class size?

The exact size of a Linux classroom training will depend on classroom facilities and enrollment. Generally, we try to keep the number of students at or below 15 for open enrollment classes to ensure a higher level of student-instructor interaction and to facilitate assistance from instructors during lab exercises.

2. What will I need to bring to class and how early should I arrive on the first day?

Students are expected to provide their own computer systems for Linux classroom training. If it meets the minimum requirements, students can use their existing system setup, or they can follow instructions provided by The Linux Foundation to prepare a fresh installation for a class. In most cases, a virtual machine should suffice. Please see Requirements for Open Enrollment Linux Training for more details on the setup of computer environments.

We suggest that you arrive early enough to make sure that your computer equipment is setup correctly and that you are ready to begin the class at the scheduled time.

3. Is lab equipment provided for Linux classroom training?

The Linux Foundation may provide lab equipment for courses that require lab exercises to be performed on specified hardware. For example, embedded development courses often require Beagle Boards or Beagle Bones for the lab exercises, so for open enrollment classes, students will receive a Beagle Board or Beagle Bone kit along with a course manual.

Unless otherwise stated, students are expected to provide their own computer systems for Linux classroom training. If it meets the minimum requirements, students can use their existing system setup, or they can follow instructions provided by The Linux Foundation to prepare a fresh installation for a class. In most cases, a virtual machine should suffice. Please see Requirements for Open Enrollment Training

4. When will I get access to the course manual for a classroom class?

Course manuals will be distributed on the first day of class. Students will also be given access to lab exercises when the class begins. 

5. What happens if I need to cancel or reschedule an instructor-led class?

For instructor-led training sessions (whether classroom or online), refunds can only be granted for cancellation requests received at least 14 calendar days prior to the start date of the class and are subject to a 3% processing fee.  Cancellation requests should be submitted to training@linuxfoundation.org and include the registration number and name on the order.  Please see our Linux Instructor-Led Open Enrollment Course Policy for full details.

If you are unable to attend an instructor-led class, you can substitute another attendee in lieu of cancellation. To substitute an attendee, you may return to the registration form, login to View or Change Existing Registration, and edit the registration with the new attendee's information. Utilizing this feature will also allow you to view and print the receipt and confirmation.

Rescheduling may be allowed for instructor-led classes if the request is received more than 14 calendar days before start date of a class. No guarantees can be made as to when the next possible session of a course will be scheduled. Such rescheduling can be done twice without incurring penalties. If rescheduling is requested less than 14 calendar days before the class starts, the student will be assessed a 50 percent penalty fee. The fee must be paid before the class can be retaken. The same penalty will be assessed if rescheduling is requested more than twice, even if it is done with more than 14 calendar days notice before class. 

6. Where can I get information about hotels near my training location?

We've created a list of our training facilities along with addresses and hotel recommendations. You can access the list here.

Online Instructor-Led Training Questions

1. What does the online classroom look like?

Learn more about Online Instructor-Led Training.

2. What timezone will online instructor-led classes be held in?

All online Linux classes are currently set to begin at 9:00am U.S. Central Time Zone. This is a time zone that aims to accommodate North American, South American, and European Central time zones. (For Central Europe, it would mean a start time of 4:00pm and end time of midnight. While not ideal, it is bearable for most students.) We can arrange classes during other time zones, including APAC, if sufficient demand is present.

3. What kind of setup do I need to join an instructor-led online Linux class?

You'll need a broadband internet connection capable of 128 kbs (minimum) download speed and a normal telephone line you can tie up all day. We will supply all the software you need in advance of the class, and give you detailed instructions upon enrollment. View the Requirements for Open Enrollment Linux Training for more details.

4. Can I use a Virtualized Machine instead of a physical one?

For most classes, you may use a virtualized Linux machine running on any operating system as a host. However, due to the multiple choices available both in host operating systems and virtualization methods, we can not be expected to offer detailed technical support. In particular, some of these operating systems and virtualization products are proprietary and not open source, and we can't spend time trying to figure out if the problem is in what we are doing or in the underlying infrastructure. View the Requirements for Open Enrollment Linux Training for more details.

5. Can I record the class?

No. The Linux Foundation does not permit recording and/or reuse of its copyrighted material.

6. What if I cannot connect to an instructor-led online class?

If there is a problem with the Linux Foundation's connection for the instructor-led session, we will present a makeup session as soon as possible. If the problem is on your end, we cannot be responsible.

7. When will I get access to the course manual for an instructor-led online class?

Two weeks prior to the start of the class you will receive an email requesting shipment information. It is very important that you fill this out quickly so that we have the correct address to which to ship your course manual. Expect delivery of the manual 3-5 days after you complete the survey (7-10 days if you are located outside North America).

8. What happens if I need to cancel or reschedule an instructor-led class?

See What happens if I need to cancel or reschedule an instructor-led class?

Self-Paced Training Questions

1. I registered and paid for a self-paced course; what’s the next step?

Once you’ve registered for a self-paced course, you can login to training.linuxfoudation.org/portal and click on the Training Classes tab to find your course. Click on the Launch Course link in the Actions column to get started.

You’ll be prompted through a guided tour of the Learning Management System (LMS) if you haven’t started the course previously.

2. I don’t know my login for my self-paced course

You just need to login to training.linuxfoudation.org/portal and click on the Training Classes tab to find and launch your course. If you have forgotten your login credentials for training.linuxfoudation.org/portal, see “I forgot my username and/or password.

If you are trying to login to 360training.com, you’ll need to close that window, then open a new window and login to training.linuxfoudation.org/portal instead. (360training.com hosts the course media player only, not the registrations or enrollments, for our self-paced courses. Students must login to training.linuxfoudation.org/portal to access the Linux Foundation classes for which they’re registered.)

3. I forgot my username and/or password

If you forgot the username and/or password to your Linux Foundation ID, go to identity.linuxfoundation.org and use the Request New Password function. When you request a new password, an email will be sent to the email address associated to your Linux Foundation ID. That email will indicate your username and provide a link to reset your password.

4. I tried to change my username / password with 360training.com, but they said they don’t have my info

If you want to change your login credentials for a Linux Foundation class, you’ll need to so by logging into identity.linuxfoundation.org. (360training.com only hosts the course media player for Linux Foundation’s self-paced courses; it does not manage the login accounts for Linux Foundation students.)

5. How much time do I have to complete a self-paced course? 

Generally, you have 12 months from the date you register for a self-paced course to complete the course. After 12 months, your access to the course will be closed.

You can confirm the last day of access to a self-paced course by logging into training.linuxfoudation.org/portal, clicking on the Training Classes tab, and checking the date listed in the End Date column for the relevant course.

6. Can I still access a course after I have completed it?

You may access a course for up to 12 months from the date you registered for the course, even if you have already marked it as completed. To access such courses, login to training.linuxfoudation.org/portal, click on the Training Classes tab, and then click on Previous Classes. The “Launch Course” link will be available for any (completed) courses that are within the 12-month period of registration.

7. Where’s my Certificate of Completion?

Login to training.linuxfoudation.org/portal, click on the Training Classes tab, and then click on Previous Classes. You should find Certificates for any classes you’ve completed there.

If you are looking for a Certificate for the LFS101x Intro to Linux class, login to the course on edX and follow the instructions in the first chapter. (You may also check the discussion board or use the Help tab on the left when logged into the LFS101x course for more information on the LFS101x course.)

8. What are the system requirements for self-paced courses? Do I need to install Linux?

You will need a browser and internet to take a self-paced course. For courses where a Linux machine is required (e.g. to perform labs), instructions will be provided for a Linux installation.

9. Will course materials be shipped to me?

No course materials are shipped for self-paced courses. The material is instead made available online via a course media player.

10. I can’t read some of the figures in the course material

Please try clicking on the figures to enlarge them.

11. I have questions about the LFS101x course

The LFS101x course is delivered by our partner, edX. Please direct any questions regarding that course to edX. (You may also check the discussion board or use the Help tab on the left when logged into your course on edX.)

12. Is LFS101 or LFS101x a prereq for LFS201? 

We strongly recommend LFS101 or LFS101x as a starting point for users who are very new to Linux. Even for more experienced folks, it can serve as a useful reference, if only for a few chapters of content that you may be ‘rusty’ on.

13. How is LFS201 Essentials of System Administration different from LFS220 Linux System Administration?

The content of the self-paced LFS201 course is very similar to the 4-day instructor-led LFS220 course. Given that there is no instructor to provide additional context, information and discussion, LFS201 tends to incorporate more explanatory information. Similarly, the instructor-led LFS220 course includes some additional content that is difficult to deliver in a self-paced format. Overall, the two share more than 90% of the same material.

14. What is the refund policy for Self-Paced Courses?

For self-paced courses, refunds can only be granted for cancellation requests received no more than 3 days since purchase and as long as the course has not already been completed.  See Self-Paced Course Terms and Conditions for more detail. 

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