Ethical Principles for Conversational AI (LFS118)

This course is designed for organizational leaders, product development teams, legal and ethical champions, who are involved — or interested — in building and adopting conversational AI tools.

This course discusses the use and value of conversational AI technology to provide access to the digital world and bring tangible improvements to people’s lives along with the impact and ethical challenges of conversational AI. The design principles and frameworks that create value as well as help avoid potential harm as humans interact with conversational AI experiences will also be covered. The course will also explore the ethical issues and impact of conversational AI on privacy, data collection, children and other vulnerable users, especially as it relates to cultural biases. This course offers practical guidance on the values to be promoted, rights to be respected, and measures to be taken for successful, ethical conversational AI experiences.

Upon completion you will gain awareness on how to reduce risk, avoid harm, and provide assurance in the use of conversational AI technology. You will also gain a deeper understanding of the opportunities and challenges of conversational AI technology, as well as the skills and tools to create positive outcomes for yourself, your organization, and your users. You will also be able to apply ethical principles and frameworks to ensure that your conversational AI experiences are respectful, trustworthy, and beneficial for human well-being.