Ethical Principles for Conversational AI (LFS118x)

This course is designed for organizational leaders, product development teams, legal and ethical champions, who are involved — or interested — in building and adopting conversational/voice AI tools.

This course discusses the use and value of voice technology to provide access to the digital world and bring tangible improvements to people’s lives along with the impact and ethical challenges of conversational/voice AI. The design principles and frameworks that create value as well as help avoid potential harm as humans interact with conversational/voice experiences will also be covered. The course will also explore the ethical issues and impact of conversational/voice AI on privacy, data collection, children and other vulnerable users, especially as it relates to cultural biases. This course offers practical guidance on the values to be promoted, rights to be respected, and measures to be taken for successful, ethical voice AI conversations.

Upon completion you will gain awareness on how to reduce risk, avoid harm, and provide assurance in the use of conversational/voice technology. You will also gain a deeper understanding of the opportunities and challenges of conversational/voice technology, as well as the skills and tools to create positive outcomes for yourself, your organization, and your users. You will also be able to apply ethical principles and frameworks to ensure that your conversational/voice experiences are respectful, trustworthy, and beneficial for human well-being.