I’m having issues logging in. What do I do?

Please try to login to My Portal. If you cannot recall your username and/or password, you will need to go through the reset password procedure. When you request a new password, an email will be sent to the email address associated to your Linux Foundation ID. That email will be addressed to your username at the top and provide a link to reset your password. Please be sure to login with your username and new password. If you are trying to login to QuickStart (lms.quickstart.com), you’ll need to close that window, then open a new window and login to My Portal instead. Quickstart hosts the course media player, but does not host the accounts or logins for our e-learning enrollments. Students must login to My Portal  and use the Launch Course link to start courses. If you are accessing a Linux Foundation course via your employer’s site, please check out the E-Learning Support document for more info.

I have questions about content in the course or lab exercises. Who can I ask?

Your best resource for questions regarding labs and course content will be the class forum setup for your course on linux.com/forums. In addition to participation from other students, the forum is reviewed periodically by course staff. The forums are also where notices and updates regarding the course are posted, so it is good practice to check the forum regularly.

Can I still access a course after I have completed it?

You may access an e-learning course for up to 12 months from the date you purchased, even if you have already marked it as completed. To access such courses, login to training.linuxfoundation.org/portal, click on the Training Classes tab, and then click on Previous Classes. The “Launch Course” link will be available for any courses that are within the 12-month period of registration.

I completed the course but don’t know where to find my certificate?

Login to My Portal, click on the Training Classes tab, and then click on Previous Classes. You should find certificates for completed classes there. If you are looking for a Certificate for the LFS101x Intro to Linux class or other free Linux Foundation course delivered by edX, login to the course on edX.org and follow the instructions in the first chapter.

I’m trying to verify my course certificate on the certification verification tool, but it’s returning invalid results?

The verification tool will only work for certifications such as the Linux Foundation Certified System Administrator (LFCS). The verification tool is not intended to verify course certificates of completions. In order to achieve certification (e.g. LFCS or LFCE), you must pass the associated certification exam. These exams are proctored and require candidates to verify their identity. We invite you to learn more about The Linux Foundation’s certification programs.

I’m having issues viewing parts of my e-learning course.

We recommend that students clear their cache on a regular basis before re-launching a course. This clears up many issues that were not exhibiting previously, and it ensures that you are seeing the most up-to-date course content and labs (e.g. in cases where course updates have been deployed).  Also, while the course player does work in most browsers, there may be video-related issues with Mozilla Firefox on some Linux distros.   Additionally, we recommend visiting the forum setup for your specific course on linux.com/forums on a regular basis. Important announcements regarding the course are posted here, including announcements about course updates. It's also a great way to see what topics are currently being discussed by students and instructors for the course.

How does an E-Learning course work and what is the format?

E-Learning courses are self-paced online courses that can be accessed via a regular web browser. Most courses include a good number of videos, but the majority of content will be available as text, balanced with a good proportion of labs. The labs allow students the opportunity to practice concepts covered in the course. Students are given 12 months of online access to the course materials. If the student completes the course before the 12 month period expires, they can still access the course.

What’s the setup needed to take an e-learning course?

Web browser with internet is required to play the course. Lab exercises may require additional configuration, e.g. setting up a Linux machine. Students may view setup requirements for their course and labs by clicking on the specific course in the list at right to find the requirements for that specific class.

How long do I have access to the course?

You have 12 months from the date you purchase an E-Learning course to access and complete the course. After 12 months, your access to the course will be closed.

Can I get offline access to or a course manual for the course?

E-Learning courses may be accessed online via a web-browser only. No course manuals or other offline access is available for E-Learning courses.

How do I start my course?

To start an e-learning course, please login to My Portal, go to the Training tab, and click the Launch Course link. Clicking Launch Course will direct you to and automatically authenticate you on the LMS, you should NOT be prompted to login separately. You should never attempt to set or change the password separately on the QuickStart site. Doing so will break the single-sign-on process. Instead, you should always login to your course by logging into My Portal and using the Launch Course link. If you are accessing a Linux Foundation course via your employer’s site, please check out the E-Learning Support document for more info.